As the demographics change in this country, so do restaurant staff and the people they serve. You need to know how to communicate with a diverse staff and train them to serve a diverse clientele. If not, you can lose some good employees and miss opportunities to increase business. Employees who are comfortable in their work environment do a better…
by Kate Berardo and Simma Lieberman “Consider any complex, potentially volatile issue – Arab relations, the problems between Serbs, Croats, and Bosnians, corporate decision making, getting control of the U.S. deficit or health care costs, labor/management relations and so on. At the root of the issue we are likely to find communication failures and cultural misunderstandings that prevent the parties…
By Simma Lieberman and Kate Berardo. Here we highlight what we think are the best ways to push past generational barriers and build strong intergenerational relationships. We’ve divided the strategies into mindset tips (how to approach cross-generational differences) and practical tips (the small things you can do during a conversation to improve your communication). Mindset Strategies Approach with Interest. Approach…
Issues of race, gender, culture, and sexual orientation have dominated the diversity arena for some time, leaving lurking in the darkness a difference that causes daily miscommunication and prevents untold numbers of relationships from being built: generational differences. The unsung hero of difficulty, communication across generations is often fraught with assumptions, frustrations, and misunderstanding. Why Generational Differences Matter The environment…
By Simma Lieberman and Kate Berardo. What does dialogue do? Dialogue brings people together who would not naturally sit down together and talk about important issues. It is a process to successfully relate to people who are different from you. Their differences can include gender, religion, work departments, cultures, ethnicity, race, sexual orientation, or age. Does dialogue solve problems? Dialoging…
If there is not enough diversity in your employee base or there is high turnover with certain groups of employees, your organization will not be able to leverage the power of diversity. Building diversity in a company through recruiting and retention is an important step to creating an inclusive workplace. Are your recruiting efforts doing the following? Here are some…
by Simma Lieberman and Kate Berardo Simma Lieberman Associates The New Year also is a good time to do a progress check on your Diversity Initiative and to set-up your goals for developing higher levels of diversity competence. We have provided the following checklist below to monitor your diversity progress and help you create a plan of action for 2004….
Diversity consulting is unlike other areas where you can become proficient if you are an experienced consultant and know how to develop content. Diversity consulting takes some additional skills. To be successful you have to live it, and have a passion for the subject. It’s crucial that you have a clear definition of what diversity is and what it’s not….
According to a recent report by The Conference Board there is still a big disparity between women and men in the workplace in the US and other countries. Only 15.7% of directors in Fortune 500 companies are women (Catalyst). In Europe, these figures seem worse; women only hold 3-4% of all senior executive jobs. While we have seen some improvements…
Too many people who own or run restaurants do not know enough about conducting interviewing potential employees. Whether you define your restaurant as fast food, casual dining, or upscale, hiring the wrong person for the job can be expensive.Ê Consider the costs of advertising for candidates, interviewing time, disrupted customer service, training, and severance pay. Select a position in your…
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