How to Create a Heavenly Work Environment

By | Business leadership, customer service, Diversity, diversity and inclusion, hospitality, Innovation, Starwood Hotels, Westin Hotels

Starwood Hotels are Heavenly for Guests and Employees Does your workplace culture inspire employees to do their best work? Even though we are still in tough economic times do you still provide resources for your employees to develop relationships with customers so they are inspired to return? Do your customers and employees champion your products and services? Nancy London, the…

Read More

Diversity Means Having Multiple Identities

By | Diversity, diversity and inclusion, identity politics, leadership

Two examples of ignoracacy thinking: When some people “act” threatened almost any time someone they disagree with addresses their own identity or even mentions being “Jewish, African-American, Hispanic, gay, etc.. or talks about how their experience has influenced their perceptions. Ex. Limbaugh calling Sotomayer a racist and a bigot. It’s gotten ridiculous. And calling the organization “La Raza,” an Hispanic…

Read More

Diversity Question: Are Liberal Women Less Attractive Than Conservative Women?

By | Diversity, diversity and inclusion

Conservative women are more attractive than liberal women who are angry and bad dressers. I couldn’t believe that this was a topic on a conservative radio show today. A caller to the show “Ask the Rabbi,” or something like that with Rabbi Lapin on KSFO made that observation. I’d never listened to the show but as I changing channels, I…

Read More

Being Inclusive Builds Business- a tale of two restaurants

By | customer service, Diversity, diversity and inclusion, hospitality, stress management

Two new restaurants opened in my neighborhood a few months ago. Both are on corners that have housed several failed restaurants. Time again, we saw new restaurants open only to close within the first year.One of the new restaurants is always busy, no matter when I walk by. The other restaurant very rarely has anyone in it.Why is one doing…

Read More

Ralph Nader claims Obama talking "too white"

By | barack obama, Diversity, diversity and inclusion, racism

I am a consultant specializing in diversity and inclusion. I have also facilitated dialogues on race for over 20 years. I do not use the word racist lightly, but I think that Ralph Nader’s statement that Obama talks “too white,” was extremely racist and patronizing. I know that was not his intention but intention does not always equal impact. African-American…

Read More

Geraldine Ferraro: subverting diversity thinking or negative strategy

By | barack obama, Diversity, geraldine ferraro, presidential election

Rather than being forced to apologize or step down, someone needs to educate her and challenge the thinking behind those remarks. I’m sure there are other people who are thinking and saying that but not in public. I don’t know if she is “a racist” but her comment sounded like a racist remark even if that was not her intention….

Read More