One of my executive coaching clients told me she thought she intimidated her employees. They didn’t ask many questions and were somewhat reluctant to tell her about their mistakes or failures. She hadn’t heard any new ideas in months even though she had installed an anonymous suggestion box. As I continued to delve deeper into the situation, I found out…
I’ve been designing a new workshop on “The Myths and Realities of Four Generations in the Workplace.” I’ve observed a tendency in some organizations, and by some authors on generation differences, to categorize and stereotype people based on the years they were born. I’ve come to realize that while each generation has been impacted by events and experiences as they…
How to handle the backstabber in your organization: 1- As an individual- Use the words “Why” or “How” When someone is being a jerk or a gossip, instead of reacting, ask them why they are telling you, or why they are doing what they’re doing or How will this information help us with our work.. It is important to not…
Are You Preparing for the Economic Upswing or is Your Customer Service in Recession? While some shortsighted organizations have cut back on customer service there are others who continue to create the kind of extraordinary experiences for their customers that ensures repeat business. One of those organizations that is a leader in personal customer care is the Kimpton Hotels and…
Some employers seem to think that just because they decide to create a more inclusive culture, employee behavior will change overnight. When there is no great immediate change, they complain that their inclusion/culture change initiative is a waste of time and money. So they hire someone who is either Black, Latino, Asian, Female, LGBT or a mixture of those categories…
I recently returned from a three-week vacation with my 15-year-old son. We went to London, Cannes, Italy and New York. As “The Inclusionist,” I keep my eyes and ears open for inclusion opportunities and challenges. I loved traveling with my son, but I was also aware of some of our generation differences, and how those differences impacted our activities. I…
Two examples of ignoracacy thinking: When some people “act” threatened almost any time someone they disagree with addresses their own identity or even mentions being “Jewish, African-American, Hispanic, gay, etc.. or talks about how their experience has influenced their perceptions. Ex. Limbaugh calling Sotomayer a racist and a bigot. It’s gotten ridiculous. And calling the organization “La Raza,” an Hispanic…
Conservative women are more attractive than liberal women who are angry and bad dressers. I couldn’t believe that this was a topic on a conservative radio show today. A caller to the show “Ask the Rabbi,” or something like that with Rabbi Lapin on KSFO made that observation. I’d never listened to the show but as I changing channels, I…
Stop Stress Related Bankruptcy 300 Billion Dollars a Year! According to the American Psychological Association that is what stress is costing businesses in the USA Be it loss of productivity, absenteeism, turnover or increased medical costs, stress is clearly expensive to organizations. What’s more, stress is costly to individuals. This same study by the APA shows that 80% of Americans…
I was disappointed at first when I heard that Rick Warren was going to speak. I was more than offended at being compared to a pedophile or someone who practices incest. But then Mellissa Etheridge reached out to him. They got together and he invited her to his church and she invited him to her house for dinner with her…
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