How Jay-Z, Eminem, and Steve Jobs Can Bring Us Salvation (Originally published in Fast Company.com 7/11) Millions of kids idolize hip-hop artists and rappers and have dreams of becoming one. They think that rapping would be a great way to get rich. Most of them will never get there. And people that are talented often have no background in the…
Five Reasons The Term “Employee Engagement” Makes Me Feel Disengaged1- Employee engagement has become a buzzword with no meaning in some workplaces. What some managers really mean, is that they are engaged in theoretical discussions. They seem to think that if they loudly declare that their whole workforce is engaged, even if few people are, they will be considered a…
Once again, an well-meaning executive told me that they had met all their diversity metrics for the year. When I asked her what she meant, she told me that they had hired a Black woman as head of HR, and a Hispanic male as senior director. When I asked her, how this was going to help her organization be more…
For QSRs, the Culture of Inclusion Beckons [Expert Corner: Simma Lieberman] Is your QSR adopting a culture of inclusiveness and diversity? Is this culture an ingrained mission supported by your restaurant’s highest levels or just something created out of necessity? This installment of Expert Corner is courtesy of Simma Lieberman, a speaker, trainer and consultant to the hospitality industry. This…
Why I Want to Come Back as a Dog in My Next LifeFast Company Thu Mar 24, 2011) If I’m ever reincarnated as a dog, I would want to live in the corporate office of Pet Food Express, in Oakland, California. It also seems like a fun place to work for humans.In my quest to find hidden heroes of inclusive…
Employees at Four Seasons Will Give You the Shoes Off Their Feet I often hear senior managers rant about how much they love their employees, their awesome customer service and how much they value diversity and inclusion. And there are often times when I those words that I think, “blah, blah blah,” because I know the actual practices of those…
With all the bad news getting all the attention, I’m glad to give some attention to good news. As “the inclusionist,” it’s my job to report and comment on those events, policies, and systems that promote inclusion and those that are not. I’m glad to bring you some good news that may be somewhat controversial in certain circles of anti-gays…
Extraordinary Mastermind Success Group for Your Small Business in 2011 Do you own a small business, and want to be extraordinarily successful in 2011? Would you be willing to invest 90 minutes a month to grow your business? If your answer is yes, we would like to offer you the opportunity to join one of our Small Business Mastermind Groups…
Articles that get read, presentations that get heard, newsletters that stand out, and website content that doesn’t bore- our new service- 510-527-0700 simma@simmalieberman.comPlease share with your networks, employers and associations Need articles/website/ newsletter content? Want good copy about your products or services? Looking for someone to write for your internal communications? Does correspondence come back saying,”Return to Sender; not worth…
The Surprising Secret to Breakthrough Customer Service Are your employees product experts? Or do they shrug their shoulders and say, “I just work here?” Imagine an organization where even the cashiers are wine experts, and employees get significant input into their schedule, to suit their respective needs (school, full time careers, family etc.) At Everything Wine, in Vancouver, Canada, even…
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