Here are four ways that senior management can help employees seriously manage stress and prevent burn-out, in order to create the workplace where people love to do their best work and customers love to do business. Relaxed, calm, patient employees = outstanding customer service= happy customers, return business and referrals for new business.
1- Set examples- don’t tell your employees to not work overtime if you are at the office from 6:00 AM until midnight. They will follow your lead.
2-Train managers to manage their stress and not pass it on to employees- the more relaxed and calm a manager is, the calmer the employees will be which reduces the chance of burn-out
3-Provide timely information to employees so rumors that cause anxiety don’t arise- this also helps employees have a sense of control. Burnout occurs when people feel they are working extra hard but have no control over their time, and that it will never get better.
4-Set up systems and processes to reduce stress, train employees and emphasize personal responsibility.
– Plan recreation in advance and put it on your calendar. You have an appointment with yourself
– Unless you are a doctor, chances are you can let go of being a perfectionist
– Learn to let go of things you can’t control, and develop cognitive skills to help you do that.