How to Create a Heavenly Work Environment

By | Business leadership, customer service, Diversity, diversity and inclusion, hospitality, Innovation, Starwood Hotels, Westin Hotels

Starwood Hotels are Heavenly for Guests and Employees Does your workplace culture inspire employees to do their best work? Even though we are still in tough economic times do you still provide resources for your employees to develop relationships with customers so they are inspired to return? Do your customers and employees champion your products and services? Nancy London, the…

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Being Inclusive Builds Business- a tale of two restaurants

By | customer service, Diversity, diversity and inclusion, hospitality, stress management

Two new restaurants opened in my neighborhood a few months ago. Both are on corners that have housed several failed restaurants. Time again, we saw new restaurants open only to close within the first year.One of the new restaurants is always busy, no matter when I walk by. The other restaurant very rarely has anyone in it.Why is one doing…

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