Have you ever had a job that you hated? That you dreaded so much you didn’t want to leave your house in the morning? I had one of those jobs. In those days, it was called telephone soliciting. I sold aluminum siding over the telephone. I didn’t know how much it actually cost or even what aluminum siding was. I…
Why I Want to Come Back as a Dog in My Next LifeFast Company Thu Mar 24, 2011) If I’m ever reincarnated as a dog, I would want to live in the corporate office of Pet Food Express, in Oakland, California. It also seems like a fun place to work for humans.In my quest to find hidden heroes of inclusive…
The Surprising Secret to Breakthrough Customer Service Are your employees product experts? Or do they shrug their shoulders and say, “I just work here?” Imagine an organization where even the cashiers are wine experts, and employees get significant input into their schedule, to suit their respective needs (school, full time careers, family etc.) At Everything Wine, in Vancouver, Canada, even…
Interview Bias Your job interview is tomorrow. You know your appearance will matter, so you polish your shoes and brush your hair. You realize your interviewer will have your resume in hand, so you’ve come prepared to explain every minute detail included on it. You’ve even done practice interviews and prepared your responses to all the trick questions. Are you…
Life in Balance Leadership? CEO Sets Example So Listen up! Mike Torto has been CEO of rPath, a start up enterprise software company since May 2009. He loves his life and is conscious of the life/work balance he has created for himself. Mike commutes from Boston, Mass to Raleigh, North Carolina where he works! When I read those words in…
I was recently asked whether I thought employee wellness programs are a waste of time and money. My answer is Absolutely Not! and It Depends Before I was consulting, I used to speak and design wellness programs for individuals. My Masters degree is in Holistic Health/Health Sciences. This was before there were wellness programs and stress management and wellness programs…
Is Your Workplace an Exclusive Club? If not, maybe it should be What?? A diversity and inclusion expert promoting exclusion in the workplace??? Has she gone over to the dark side? There are still a lot of stressed out people going to work everyday. Some of them may be entering your workplace. They’re worried about the economy, health care, and…
How much attention are you paying to your LBOs? Do your managers know how to spot LBOs? And do your employees know if they are LBOs or are they just waiting to be discovered? An LBO is the person in your organization who doesn’t fit the usual profile of a high potential. They may be in a job that is…
Here are four ways that senior management can help employees seriously manage stress and prevent burn-out, in order to create the workplace where people love to do their best work and customers love to do business. Relaxed, calm, patient employees = outstanding customer service= happy customers, return business and referrals for new business. This includes: 1- Set examples- don’t tell…
What if your employees loved to do their best work? What if your customers enjoyed doing business with you so much that they not only remained loyal but also brought you new business? What if there were seven actions you could take without any or minimal investment to create a more dynamic workplace where employees love to go and customers…
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